Terms and Conditions

Lifetime Guarantee:
Our lifetime guarantee means that we will:

Replace any defective part for the lifetime of the product
Supply any spare parts you need
Give lifetime customer support and help
For more information please read the ‘Exchanges, Replacements and Spare Parts’ section below or please contact us at info@rhino-pods.com

Exchanges, Replacements and Spare Parts

We only replace items free of charge if they are defective or damaged due to our error. If you need to replace items that are not defective or damaged due to our error, they can be supplied for a small fee.
For exchanges, replacements or spare parts send us an email at info@rhino-pods.com
Items sent back to us without first requesting an exchange or replacement will not be accepted.

Damaged

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will do our best to rectify or replace the item.

Returns and Refunds:

Our refund and returns policy lasts 14 days. If 14 days have passed after receiving your item, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rhino-pods

Shipping returns

If in the UK, to return your product, please email info@rhino-pods to arrange.
If in Europe, to return your product, you should mail your product to:

Rhino-Pods

Via della Luccola 9

Tizzola

Minozzo

42030 Reggio Emilia (RE)

Italia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs may be refunded, once the item is returned.
We don’t guarantee that we will receive your returned item.
Items sent back to us without first requesting a return will not be accepted.

Limitation of Liability and Indemnification
By purchasing and/or using any product sold by Rhino-Pods.com you expressly agree as the ‘User’ that the use of our products involves inherent risks, including but not limited to vehicle damage, property damage, serious bodily injury, and death.

User agrees to indemnify, defend, and hold harmless Rhino-Pods.com, its affiliates, officers, directors, employees, and suppliers from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

(a) the use, misuse, or inability to use our products;

(b) any modification, improper installation, or failure to follow included instructions;

(d) any dispute between User and a third party (including insurance companies and law enforcement).

To the maximum extent permitted by law, you agree to indemnify and hold Rhino-Pods.com harmless from any liability, loss, claim, or expense (including attorney’s fees) arising from any injury to person or property caused by or related to the installation, use, or failure of this equipment.

Need help?
Contact us at info@rhino-pods.com for any questions.